Professional and Dependable Answering Service in Orange County

Since 1957, The Telephone Secretary has been the number one answering service for Orange County and all of Southern California. When you partner with The Telephone Secretary, you will receive a customized plan that specifically fits the needs of your business, whether you are a small business or a national corporation. Our multi-lingual telephone operators have the training and experience to field any call that comes in, from customer service needs to emergency calls.

Plumbers, HVAC repair companies, and doctors shouldn’t work under the strain of hiring additional staff or scheduling costly overtime. However, you also understand that it is important to maintain personal contact with your customers, clients, or tenants around the clock. This need is even more important for businesses with elevators on their property, who need someone to answer people that might be stuck in the elevator.

The Telephone Secretary understands that no level of automation can ever replace a human voice. As your answering service, we answer your inbound calls for you when you or your business is unavailable to do so. We answer your phone calls in your company’s name and process the calls according to your specific instructions. We then create an easy to read message format for you that lists your caller’s name, telephone number, message, and any additional information you may need us to acquire from your valued customers.

A Call Center That Gives Southern California Peace of Mind

As the trusted call center with more than 60 years of experience in business, The Telephone Secretary is dedicated to ensuring that no call is missed and no message is lost. With custom greetings and your own unique forwarding number, we can ensure your business never closes. Once we have taken the message, we dispatch the phone call according to your instructions and can dispatch using a digital page, an alpha page, email, fax, relay to office backline, relay to cell phone, or however you would like us to get the message to you. Our call center operators are an extension of your office, and we take that very seriously.

As the number one live answering provider in Orange County, The Telephone Secretary goes to great lengths to ensure each and every partner is satisfied with our high quality of service and professionalism. Let The Telephone Secretary handle your after-hours, off-hours, or emergency calls with grace and professionalism. We are open 24 hours a day, 7 days a week, 365 days a year. For more information about our services, contact The Telephone Secretary today!